SITERWELL Limited Warranty Policy

Last Updated: September 20, 2026

SITERWELL provides limited warranty support for eligible products purchased through store.siterwellhome.com. This policy is intended to explain the basic warranty process for customers using our U.S. online store.

1. Warranty Period

Unless a different warranty period is clearly stated on the applicable product page, packaging, user manual, or other official SITERWELL product documentation, eligible products are covered by a 3-Year Limited Manufacturer’s Warranty.

Some SITERWELL products may be designed for a longer product, sensor, or battery service life. A stated service life, including a 10-year design life, does not by itself extend the manufacturer warranty period.

2. What the Warranty Covers

This limited warranty generally covers verified defects in materials or workmanship that occur during normal use within the applicable warranty period.

Warranty coverage applies only where the product has been installed, operated, tested, and maintained in accordance with the applicable product instructions.

3. What Is Not Covered

This limited warranty does not generally cover damage or failure caused by misuse, accident, improper installation, unauthorized modification or repair, use outside the product’s stated operating conditions, normal wear and tear, normal battery or consumable depletion, or external causes such as fire, flood, abnormal power conditions, or physical damage.

Additional limitations may apply where they are clearly stated in the applicable product documentation or required by law.

4. How to Request Warranty Support

To request warranty support, contact service@siterwellhome.com.

Please provide the following information where available:

• Order number or other valid proof of purchase;
• Product model or SKU;
• A description of the issue;
• Photos or video showing the reported issue when reasonably possible; and
• Any product-label, serial-number, date-code, or troubleshooting information reasonably requested by SITERWELL.

Please do not return a product unless SITERWELL has provided return instructions.

5. Warranty Resolution

After the reported issue has been reviewed and verified as covered by this limited warranty, SITERWELL may provide an appropriate remedy such as repair, replacement, replacement of an affected component, a functionally equivalent product, or another remedy where required or appropriate under applicable law.

Submission of a warranty request does not automatically mean that the claim has been approved.

6. Returns vs. Warranty

Standard returns and exchanges are handled separately under our Returns & Refunds Policy. Product issues reported after the standard return period may be reviewed under this Limited Warranty Policy where applicable.

7. Safety Products

Smoke alarms, carbon monoxide alarms, combination alarms, thermostats, and other safety or home-control products must be installed, tested, maintained, and replaced according to the applicable product instructions.

If a product reports a fault, fails a required self-test, reaches its stated end-of-life, or cannot reasonably be confirmed to be operating correctly, follow the product instructions and replace the device where required.

8. Consumer Rights

This limited warranty is provided in addition to any rights that cannot legally be excluded or limited under applicable consumer-protection law. Warranty rights may vary by state or jurisdiction.

9. Contact

For warranty assistance, contact service@siterwellhome.com.

For manuals and troubleshooting resources, visit our Support Center.