Get In Touch
Have a question about your alarm, an order, or need technical support? Our team is ready to help you — reach us by email, live chat, or the form below.
Send Us a Message
Our support team is available Monday–Friday, 9:00 AM – 6:30 PM (ET).
Email us any time at service@siterwellhome.com and we'll get back to you within 12 hours on business days.
Questions about your alarm, an order, or need technical support? Our team is ready to help you.
For instant help, click the Live Chat icon in the bottom-right corner of any page.
NEED HELP?
Common Questions
How do I contact SITERWELL support?
Email us at service@siterwellhome.com (reply within 12 hours on business days), or use the Live Chat icon in the bottom-right corner for help during support hours.
What are your support hours?
Our support team is available Monday–Friday, 9:00 AM–6:30 PM (ET). Emails sent outside these hours are answered on the next business day.
How long will it take to get a reply?
We reply to emails within 12 hours on business days. Live Chat gets immediate help when you’re within support hours — if a specialist isn’t online, leave a message and we’ll follow up.
When will my order arrive?
Most orders are processed and shipped within 1–3 business days, then delivered within 3–5 business days after shipping (per our Shipping page).
Can I return or exchange my SITERWELL product?
Yes — you have 30 days after delivery to return items in original condition. Approved refunds are processed within 3–10 business days after we receive and review the return. See Returns & Refunds.
Do you support bulk or wholesale orders?
Yes. Tell us your quantity and needs through the contact form or by email, and we’ll send volume pricing and lead times.