Returns & Refunds Policy

Last Updated: September 20, 2026

This policy applies to eligible purchases made directly through store.siterwellhome.com.

1. 30-Day Return Period

Eligible return requests should be submitted within 30 days after delivery.

The 30-day return period is separate from the applicable SITERWELL manufacturer warranty. Product-quality issues reported after the standard return period may be reviewed under our Limited Warranty Policy.

2. Requesting a Return

Before returning a product, contact service@siterwellhome.com and provide your order number, product model or SKU, and the reason for the request.

If the request concerns a damaged, defective, missing, or incorrect item, photos or video may be requested where reasonably helpful.

Please do not return a product before receiving return instructions from SITERWELL.

3. Return Condition

For ordinary non-defective returns, products should be returned in substantially the same condition in which they were received, together with included components and accessories.

Products damaged through misuse, improper handling, or unauthorized modification may not qualify for an ordinary return.

4. Damaged, Defective, Missing or Incorrect Products

If an order arrives damaged, incomplete, incorrect, or appears defective, contact SITERWELL with the order details and available supporting information so the issue can be reviewed.

Depending on the circumstances, SITERWELL may provide an appropriate resolution such as replacement, exchange, refund, or another reasonable solution.

5. Return Shipping

Where a return is caused by a confirmed SITERWELL fulfillment error or eligible product issue, SITERWELL may provide or reimburse reasonable return shipping as appropriate.

For other eligible returns, the customer is generally responsible for return shipping. We recommend using a trackable shipping method.

6. Refunds

Approved refunds are issued to the original payment method after the returned merchandise is received and reviewed.

SITERWELL generally processes approved refunds within 3–10 business days. Additional processing time may be required by your bank or payment provider.

Refund amounts are based on the actual amount paid after applicable discounts or credits.

7. Exchanges

Where an exchange is approved, SITERWELL may provide the same product or a functionally comparable product where the original item is unavailable.

8. After 30 Days

Ordinary returns are generally handled within the 30-day return period. Product-quality concerns reported after that period may be reviewed under the applicable Limited Warranty Policy.

9. Promotional or Special-Term Products

Some promotional, clearance, final-sale, customized, or other special-term products may have different return conditions where those conditions are clearly disclosed before purchase.

See our Promotional Terms where applicable.

10. Order Cancellation

Orders may be cancelled before shipment where our fulfillment process allows us to stop the order in time. Once an order has shipped, cancellation cannot be guaranteed.

For delivery information, see our Shipping & Delivery Policy.

11. Related Policies

12. Contact

service@siterwellhome.com

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