Privacy Policy

Effective Date: September 15, 2026

This Privacy Policy explains how SITERWELL collects, uses, shares, and protects personal information when you use store.siterwellhome.com, purchase products, contact customer support, subscribe to communications, or otherwise interact with our online services.

1. Information We Collect

Contact Information

We may collect your name, email address, telephone number, billing address, and shipping address.

Transaction Information

We may collect information about orders, purchased products, returns, refunds, warranty requests, promotions used, and customer-service records.

Payment Information

Payments may be processed by third-party payment providers. SITERWELL generally receives information necessary to confirm and administer the transaction rather than complete payment-card credentials where the payment provider processes those details directly.

Account Information

Where account functionality is available, we may process account identifiers, credentials, preferences, and account history.

Device and Online Information

We or our service providers may collect IP address, browser information, device type, cookie identifiers, Site interactions, page views, referral information, approximate location derived from IP address, and similar technical information.

Communications

We may maintain communications relating to customer service, returns, warranty claims, product troubleshooting, reviews, surveys, privacy requests, and other support requests.

2. How We Use Information

We may use personal information to process and fulfill orders; deliver products; provide customer service; administer returns, refunds, warranties, and promotions; prevent fraud and abuse; maintain account functionality; improve Site performance; analyze Site traffic and customer experience; provide marketing where permitted; maintain security; comply with legal obligations; and protect our rights and customers.

3. Cookies and Similar Technologies

The Site may use cookies, pixels, tags, local storage, and similar technologies for essential Site functionality, shopping-cart functionality, security, analytics, performance, personalization, and advertising. Where required by applicable law, choices regarding non-essential cookies or targeted advertising will be provided through an available privacy or cookie-preference mechanism.

4. Advertising and Analytics

We may work with analytics and advertising providers to understand Site use, measure advertising performance, and deliver relevant advertising. Under certain U.S. state privacy laws, some advertising-related disclosures may be considered “sharing,” “targeted advertising,” or similar regulated activity even where no money is exchanged for personal information.

Eligible users can review available opt-out options at Your Privacy Choices.

5. How We Disclose Information

We may disclose information to ecommerce and website service providers, payment processors, shipping carriers and fulfillment partners, customer-service providers, analytics providers, advertising and marketing providers, fraud-prevention and security providers, professional advisers, government authorities where legally required, and parties involved in a merger, acquisition, financing, restructuring, or sale of business assets.

Service providers are expected to process information for authorized purposes subject to applicable contractual and legal requirements.

6. Sale and Sharing of Personal Information

SITERWELL does not intend to sell personal information to third parties in exchange for monetary payment. Certain advertising or analytics activities may nevertheless constitute “sharing,” “targeted advertising,” or similar regulated activity under applicable state law. Where applicable, eligible consumers may exercise opt-out rights through Your Privacy Choices or another available preference mechanism.

7. Privacy Rights

Depending on your location and applicable law, you may have rights to request access to personal information, correction, deletion, a portable copy, information about categories of data collected or disclosed, opt-out of certain targeted advertising or sharing, and limitation of certain uses of sensitive personal information where applicable. Rights vary by jurisdiction and are subject to legal exceptions.

8. Exercising Privacy Rights

Privacy requests may be submitted to service@siterwellhome.com. Please identify the request as a Privacy Request. We may take reasonable steps to verify your identity before fulfilling a request. An authorized agent may submit a request where permitted by law, subject to reasonable verification of authority.

9. Data Retention

We retain personal information for periods reasonably necessary to complete transactions, provide customer service, administer warranties, maintain business and tax records, detect fraud, resolve disputes, and comply with legal obligations. Retention periods vary according to the type of information and purpose for processing.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No online system can guarantee absolute security. Security researchers should review our Vulnerability Disclosure Policy.

11. Children

Our online store is not directed to children under 13, and we do not knowingly collect personal information from children under 13 in violation of applicable law. Purchases should be completed by a person legally capable of entering into the transaction.

12. Third-Party Sites and Services

Our Site may link to or integrate third-party services. Those third parties may maintain their own privacy policies, and this Privacy Policy does not control independent third-party processing.

13. Marketing Communications

Customers may unsubscribe from promotional emails using the unsubscribe mechanism provided in those communications. Transactional, safety, order, warranty, privacy, or service communications may still be sent where appropriate.

14. U.S. State Privacy Rights

Residents of California and other U.S. states with applicable comprehensive privacy laws may have additional rights under those laws. SITERWELL will process qualifying requests in accordance with applicable requirements. Where a Site privacy control such as Your Privacy Choices is available, eligible users may use that control for applicable advertising or sharing preferences.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in law, technology, business operations, or information practices. The effective date will be updated when material revisions occur.

16. Related Policies

17. Contact

service@siterwellhome.com