Shipping Policy

Thank you for choosing Siterwell. We are dedicated to delivering your fire safety and smart security products efficiently and securely. Below are our shipping terms:

Processing Time

Orders are typically processed within 1–3 business days.
Pre-orders, custom models, or temporarily out-of-stock items may take longer to process.
You will be notified if there is any delay.

Shipping Methods

Free shipping is provided via USPS.
For expedited delivery (e.g. UPS, FedEx), please contact our customer service before placing your order.
We currently ship to [USA].

Address Changes

Once the order has been shipped, we cannot modify the shipping address or delivery method. Please double-check your address before confirming your order.

Wrong or Damaged Items

If the product you received is incorrect or damaged, please contact our support team at:

📧 service@siterwellhome.com

We will resolve the issue promptly.

Shipping Confirmation & Tracking

Once your order is shipped, a confirmation email will be sent with a tracking number (usually valid within 24 hours).
Please allow 48–72 hours for the tracking information to update.
During holidays or promotional events, tracking updates may be delayed.
If you're unable to track your order, contact us and we’ll respond within 48 hours.

Delivery Delays

If your delivery exceeds the estimated timeframe, contact us at:

📧 service@siterwellhome.com
We will follow up with the shipping carrier and keep you informed.

Order Cancellation

You may cancel your order before it is shipped by contacting us immediately after placing the order.
If the order has not been dispatched, we will issue a full refund.
Once shipped, the order cannot be canceled.

Customs, Duties & Taxes

International orders may be subject to customs duties or import taxes charged by your local government.
These charges are not included in your purchase total and are the buyer’s responsibility.
We recommend contacting your local customs office for details before placing an order.

Contact Us

For any questions regarding shipping, email us at:

📧 service@siterwellhome.com

We appreciate your trust in Siterwell, your partner in smart fire safety.