Shipping Policy
Shipping Policy
Thank you for visiting and shopping at Siterwell. The terms and conditions that constitute our shipping policy are described below:
| Shipping Method | Expected Shipping Time | Shipping Fee |
| Standard Shipping | 3~7 Business Day | Free |
| UPS 2-Day Air | 2-5 Business Day | $10 |
Free Shipping on Orders over $30.00, under $30 will be charged $5 for Shipping cost.
How will my delivery be shipped?
For Free Shipping, we will all using USPS. If you need a faster delivery, please choose UPS or FedEx.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
What do I need to do when I received a different product than what I ordered?
Please contact customer support at service@siterwellhome.com
Shipping Confirmation and Order Tracking
Tracking
You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
Tracking information may take 48 to 72 hours to update.
If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded
If your order is delayed, please contact us via email service@siterwellhome.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Order Cancellations
We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
Orders can't be canceled once the parcel is shipped out.
About Tax
In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
Address:No. 1 Jiangjia, Dali Village, Shenhui Town, Ninghai County, Ningbo City, 315614 Zhejiang, China
Email:service@siterwellhome.com