Shipping & Delivery Policy
Effective Date: September 15, 2026
This Shipping & Delivery Policy applies to orders placed directly through store.siterwellhome.com.
1. Shipping Availability
SITERWELL currently accepts direct online-store orders for eligible U.S. shipping addresses available at checkout. Shipping availability may depend on the delivery address, product, warehouse inventory, carrier coverage, regulatory requirements, and other logistical limitations. The availability and shipping method shown at checkout control for the applicable order.
2. Shipping Cost
Standard shipping is currently free for eligible U.S. orders unless different shipping terms are clearly displayed for a specific product, promotion, or at checkout. Expedited or special shipping services, where available, may carry additional charges shown before purchase.
3. Order Processing
Most in-stock orders are normally processed within 1–3 business days after successful order confirmation. Processing may require additional time for payment or fraud review, address verification, peak promotional periods, public holidays, pre-orders, backorders, unusual order quantities, or other operational exceptions. Business days generally exclude weekends and U.S. public holidays.
4. Estimated Delivery
Most eligible U.S. orders are normally delivered within approximately 3–10 business days after shipment, depending on destination and carrier. Delivery dates are estimates rather than guarantees unless SITERWELL expressly states otherwise in writing.
5. Carriers
SITERWELL may select the carrier and fulfillment method appropriate for the order. Carriers may include USPS, UPS, FedEx, DHL, or other qualified logistics providers.
6. Tracking
When tracking is available, shipment confirmation and tracking information will generally be provided after dispatch. Tracking information may require 24–72 hours to update after a shipping label is created.
7. Multiple Packages
An order containing multiple products may be fulfilled from different inventory locations and may arrive in separate shipments. Separate tracking numbers may be provided.
8. Address Accuracy
Customers are responsible for providing a complete and accurate delivery address. Please verify your address before placing an order. Once a shipment has been transferred to a carrier, SITERWELL cannot guarantee that the shipping address or delivery method can be changed.
9. Damaged, Missing or Incorrect Shipments
Inspect the shipment after delivery. If an order arrives damaged, incomplete, or contains an incorrect item, contact service@siterwellhome.com and provide, where reasonably available, the order number, shipping-label photograph, packaging photographs, photographs of the affected product, product SKU/model, and a description of the issue.
For confirmed fulfillment errors, SITERWELL will provide an appropriate remedy under our Returns & Refunds Policy.
10. Package Marked Delivered but Not Received
If tracking shows delivery but you cannot locate the package, confirm the delivery address, check entrances, mailbox, parcel lockers and other safe delivery areas, and ask household members, building management, reception, or neighbors where appropriate. Allow reasonable time for an early carrier delivery scan, then contact SITERWELL if the package remains missing.
SITERWELL may require reasonable cooperation with a carrier investigation before issuing a replacement or other remedy.
11. Delivery Delays
Delivery may be affected by events outside SITERWELL’s reasonable control, including severe weather, carrier disruptions, peak holiday volumes, natural disasters, government action, labor disruption, customs or security inspections, or other force-majeure events. We will assist with reasonable carrier inquiries but cannot guarantee delivery dates affected by events outside our control.
12. Cancellation and Refusal
Contact us as soon as possible if you need to cancel an order before shipment. Cancellation cannot be guaranteed once fulfillment begins. After shipment, the Returns & Refunds Policy generally applies.
13. Order Verification
SITERWELL may reasonably review, hold, limit, or cancel an order where necessary to address payment authorization, suspected fraud, an obvious pricing or inventory error, quantity restrictions, unauthorized resale activity, shipping limitations, or other legitimate operational or legal concerns. Where an order is cancelled before fulfillment, amounts collected for cancelled merchandise will be refunded as appropriate.
14. Related Policies
15. Contact
Need assistance?